Terms of use

Welcome to Master Clean. By accessing or using our website and services, you agree to comply with and be bound by the following Terms of Use. Please read them carefully before proceeding.

1. Acceptance of Terms

By using the Master Clean website or booking our services, you acknowledge that you have read, understood, and agreed to these terms. If you do not agree with any part of these terms, you must not use our services.

2. Services

Master Clean offers professional cleaning services across Auckland. All services are subject to availability and are provided according to the description and rates outlined on our website.

3. User Responsibilities
  • Provide accurate and complete information when booking a service.
  • Ensure safe and reasonable access to the property on the scheduled service date.
  • Notify us in advance of any hazards, risks, or special cleaning requirements.
4. Booking & Cancellation
  • All bookings must be confirmed in advance through our website or customer service.
  • Cancellations made less than 24 hours in advance may incur a cancellation fee.
  • We reserve the right to cancel or reschedule a booking due to unforeseen circumstances.
5. Payment
  • Payment is required upon completion of service unless otherwise agreed in writing.
  • We accept various forms of payment as listed on our website.
  • Late payments may incur additional charges.
6. Satisfaction Guarantee

If you are not satisfied with our service, please contact us within 24 hours. We will assess the concern and, if necessary, provide a re-clean at no additional cost.

7. Liability

Master Clean will take reasonable care when providing services, but we are not liable for pre-existing damage, wear and tear, or any indirect loss or damage resulting from our services.

8. Privacy

We respect your privacy. All personal information provided to us is handled in accordance with our Privacy Policy.

9. Changes to Terms

Master Clean reserves the right to update these Terms of Use at any time. Continued use of our services after changes implies acceptance of the revised terms.

10. Contact Us

If you have any questions about these Terms of Use, please contact us at our email

You can also contact us through the feedback form available on our Site.

Effective Date: 13th day of May, 2025